Frequently asked questions

Supply Frameworks

Which Frameworks has OSKA been awarded?

We are delighted to have been awarded the following major frameworks:

  • Available through NHS Supply Chain: NHS England – 2020/S 129-318007;  NHS Scotland – NP564-18
  • Official Journal of the European Union reference: 2021-535371
  • NHS SBS contract reference number: SBS10015
  • Beds, Mattresses, Patient Handling Supplies and Services “Framework Agreement”
  • FTS Reference Number 2021-043345
  • The Public Contracts Regulations 2015 (as amended) (PCR2015)

You ask, we answer!

How do I select the best pressure care mattress for my patient?

WATCH CLINICAL VIDEO This will depend on the patient’s condition, risk score, comfort and clinical judgement, as well as manufacturer guidance too.  For example, OSKA mattresses are colour coded to enable the appropriate mattress to be selected based on clinical risk & category of PU.  Think holistically but key things to look out for when selecting a mattress would be:

  • Will the surface meet the clinical, psychological and psychosocial needs of the patient?
  • Does it offer excellent immersion, envelopment and optimum skin microclimate?
  • Easy to reposition/ mobilise?

What is immersion and envelopment?

WATCH CLINICAL VIDEO

Immersion and envelopment relate to how much a patient sinks into a support surface (immersion) and how much the support surface comes up around the body (envelopment).  The idea is to try to maximise the potential body contact with the support surface so that the total surface area is increased to reduce the interface pressure. The larger the surface area, the more pressure can be redistributed to lower the interface pressure.

What causes pressure ulcers?

WATCH CLINICAL VIDEO

Pressure ulcers are caused by many factors but these factors can be put into two categories – Extrinsic and Intrinsic factors.  Extrinsic pertaining to the environment (external to the patient) and intrinsic relating to the patient (internal)

How do you deal with a Category 4 ulcer on the heels?

WATCH CLINICAL VIDEO

To offload the heels, you could use specialised boots or a wedge in the bed or if you have the OSKA Series2 mattress you can use this to offload the heels by using the Heel Offloader feature.  This allows you fold under the top layer of foam to create a wedge at the foot end that then helps to offload the heels.  The Series2 mattress can be used for high-risk prevention of up to Cat 2 treatment and management. If you have PUs to the heels you can use the Heel Offloader for up to Cat 4 on the heels only as this acts to offload the heel.

When should you step a person up to an air mattress?

WATCH CLINICAL VIDEO  It’s important to have a good baseline pressure ulcer risk assessment & care plan in place and communicate effectively with the patient about moving onto a more specialised mattress. It helps to explore their knowledge, preferences & any barriers that may arise with change. Step a patient up to an air mattress as & when their condition changes/deteriorates, & they become high/very high risk, or they have developed a Category 3/4 PU.  Whenever a patient’s condition changes you should reassess their PU risk & use their risk score along with your clinical judgement to either step a patient up or down. It’s also important to consider possible future deterioration, such as end of life care. They may start on a foam mattress which can later have a pump added (Series6 OneSurface™), or a dual function mattress which is dynamic and at a later stage could provide lateral tilt and micromovements.

What comfort level equates to what weight setting on the Series5 & Series6?

WATCH CLINICAL VIDEO

On the front of the pump is a sticker which shows the weights per comfort setting.

Rolling powercuts & blackouts

Series3 Auto – How long will the low pressure alarm sound for?

If the power is cut, only the power failure alarm works. The low pressure alarm can only work under power connected. Besides, the power failure alarm (for Gemini 2 & Virgo 2 Auto) could last for 2 hours.

Series3 Auto – How long will the air cells retain their pressure?

With the pump connected?

The air leaks gradually. After 4 hours, the upper air chamber (dynamic) will be totally deflated.

With the pump disconnected and the transport cap in place?

The air leaks gradually. After 8 hours, the upper air chamber (dynamic) will be totally deflated.

Series3 Auto – Are there different times for the upper (dynamic) and lower (static) cells?

The lower air chamber (static) could last for at least 24 hours under CPR valve being well installed (not be unplugged). The upper dynamic chamber is replied in part 2.

Series5 – What will happen in a power failure?

During a power failure situation or upon power down, the Power Failure indicator light will come on and the audible alarm will sound.

Series5 – How long will the air cells retain their pressure:

With the pump connected?

Only temporarily. Air slowly seeps out through the pump and is lost. This can take anywhere from 30 minutes to 2 hours depending on what “firmness” setting the product was in, and where in its cycle it was interrupted.

With the pump disconnected and the transport cap in place?

When you hear click of the transport cap, this confirms that the airlines are sealed. With the transport cap in place, all the air is sealed into the mattress permanently. This serves as a “transport” mode also.

Series6 OneSurface™ – What will happen in a power failure?

During a power failure situation or upon power down, the Power Failure indicator light will come on and the audible alarm will sound.

Series6 OneSurface™ – How long will the air cells retain their pressure:

With the pump connected?

Only temporarily. Air slowly seeps out through the pump and is lost. This can take anywhere from 30 minutes to 2 hours depending on what “firmness” setting the product was in, and where in its cycle it was interrupted. To maximise patient support and comfort during power interruptions, simply disconnect the mattress air lines at the control unit, or at the mattress port. In either case, the air system in the mattress will reset to its ideal non-powered inflation level.

With the pump disconnected and the transport cap in place?

The OSKA Series6 OneSurface™ is designed to facilitate patient transport. For transport when the powered control unit is in use, simply disconnect the air lines from the control unit and reconnect when patient has reached destination. In the non-powered mode, no action is required.

NOTE: Transport cap is not intended for use with OSKA Series6 OneSurface™

Product servicing & maintenance

How often should my equipment be serviced?

OSKA beds, mattresses and chairs need to be serviced annually by an OSKA approved engineer. Here at OSKA, we offer servicing and call out packages to ensure your mattresses and pumps are kept up to date with regulations. See all servicing and maintenance options here.

How do I get my equipment serviced?

OSKA products and equipment are serviced annually. OSKA offer a Servicing Partnership Agreement for all OSKA products, which includes this.

For more information, please call 02394 318318 or email.

What is the warranty period on my new equipment?

The warranty period for each of products is listed on the relevant product page.

What is covered under warranty?

If the product is within warranty and a manufacturer’s fault is discovered, there will be no charge for the inspection or parts. Please note, this does not apply to conditions, malfunctions or damage not resulting from defects in material or workmanship.

What parts on my equipment can be replaced?

Most parts can be replaced. If you require any replacement parts, please contact our servicing department.

My mattress pump is alarming with ‘low pressure’ indicated, what does this mean?

There may be a breach in the mattress. This can be caused by damage to a one-way valve inside the mattress. Check the mattress tubes and connectors for damage. If you find one of the connectors has been damaged, contact our servicing department who will be able to confirm which replacement valve is required.

In the event of power loss, is air maintained in my Series5 mattress?

Only temporarily. Air slowly seeps out through the pump and is lost. This can take anywhere from 30 minutes to two hours, depending on what “firmness” setting the product was in, and where in its cycle it was interrupted.

The solution: Disconnect the quick connector from the control unit. Press “transport” cap into place on connector until you hear a click, which confirms that the airlines are sealed. With the transport cap in place, all the air is sealed into the mattress permanently. This serves as a “transport” mode also.

Continued from above: do the cylinders equalise once the air has been sealed in?

Yes. With the air lines cross-connected via the transport cap, the air remaining in the system will equalise among all cylinders, levelling the patient.

NOTE: Disconnecting air lines at the mattress will also seal the air into the system permanently. However, using this method, the cylinders will NOT equalise unless the “alternate / rotate” switch is flipped following power loss. Flipping this switch redirects air in the four cylinders, allowing them to equalise.

If the cover did breach on the on the OSKA Series2, can I just replace the top foam?

Yes. You do not need to replace the whole mattress, you can just replace the top foam.

I’m worried about the foam in the mattress, we have had horrendous problems with foam in the past getting stained etc. How do you overcome this with your mattresses?

Our covers are ingress resistant. Tested to 52 weeks with the jungle test against the industry standard of 2 weeks. We also offer full decontamination of the foam, so you don’t have to purchase a new cartridge.

Customer Services

Can I wash my V-GUARD technology mattress cover?

Yes. The OSKA V-GUARD covers can be washed up to 95°C. Tumble dry or, for best performance and lifespan, drip dry.

How can I get rid of odour in my foam mattress?

The biggest drawback of having a foam mattress is keeping it clean and odour free. Mattresses get a lot of use and are exposed to numerous elements which, in clinical environments are often unavoidable, and can contribute to odour build up. There are several steps you can take to help eradicate existing odours and also ways to prevent them from happening. Read more here.

We also sell a product called Odel Odour Eliminator which is ideal for nursing and care homes and other healthcare settings. Odel eliminates pungent odours from flatulence, urine, faeces, sweat, vomit, soiled laundry and replaces them with a superb aroma. Available as a 240ml finger spray bottle. Easy to use, safe, biodegradable & environmentally friendly. 

How fast can you deliver?

Next day as standard or use our same day platinum delivery which enables homes to accept admissions. Dependent on availability, prices may vary.

What is the delivery time on chairs?

4-6 weeks on all chairs as they are made bespoke, however we do have an ex-demo fleet for purchase should you require these sooner.

What is ingress?

Ingress often occurs when mattress covers have become worn and start to leak due to:

  • Strong cleaning chemicals breaking down the material over time
  • Snagging from fingernails, buckles etc
  • Piecing from sharp objects

Mattresses are medical devices and covers must be protected from coming into contact with sharp objects.

Products

Which Frameworks has OSKA been awarded?

We are delighted to have been awarded the following major frameworks:

  • Available through NHS Supply Chain: NHS England – 2020/S 129-318007;  NHS Scotland – NP564-18
  • Official Journal of the European Union reference: 2021-535371
  • NHS SBS contract reference number: SBS10015
  • Beds, Mattresses, Patient Handling Supplies and Services “Framework Agreement”
  • FTS Reference Number 2021-043345
  • The Public Contracts Regulations 2015 (as amended) (PCR2015)

Where can I view product information?

All our product information can be found at oska.uk.com. If you require additional information on any of our products, call us on 02394 318 318 or contact us.

Where can I find user manuals for my equipment?

If you require a manual, please contact our Customer Service team on 02394 318318 or contact us.

Where can I find testimonials on your products?

Click here to read testimonials from some of our happy customers.

I am really pleased with my recent purchase from OSKA and would like to provide a testimonial. How can I do this?

We love to hear how our products have helped you and your residents and/or patients.

If you wish to send us a testimonial, please email it to us. Don’t worry, we will always ask for your permission before we use it within our marketing.

I don’t know that I want to commit to a new chair? Can I trial one for a bit to see if it works for us?

Absolutely! For more information on trialling our products get in touch with us on 02394 318318 or contact us.

Do you offer fabrics for your seating range that is good for infection control?

Yes. When choosing a fabric for your chair, you will now have an option to choose from the Shield Plus™ Range. They have an anti-microbial protection that attracts microbes such as bacteria, fungi and viruses (including the Coronavirus) and destroys them upon contact.

As well as the Coronavirus it is effective against the broadest possible spectrum of bacteria, including C-Diff Spore. This means that the use of Shield Plus™ Anti-Microbial protection will continue to offer protection against a host of infectious diseases long after Coronavirus has been defeated.

How do I use a mattress extender?

Pull out the bed extension and pull the mattress to the bottom of the bed. Place the mattress extender at the head end of the bed.

Do not place it at the foot end of the bed.

Can we create bespoke size mattresses for our customers?

Yes, we are able to create most bespoke sized mattresses, the lead time for which is around 5 – 6 weeks. Please contact us to find out more.

Are OSKA pressure care mattresses waterproof?

Yes. Our V-GUARD technology mattress covers are water penetration resistant up to 5m.

What depth are your mattresses? Are they compliant with BS EN 60601-2-52:2010?

The OSKA pressure care mattresses vary in depths but the OSKA Series2 has a depth of 14cm which fits the majority of beds and caters up to Very High Risk and Treatment to Category 2 (catering for 85% of needs in most care Long Term Care settings).

For more information on this please contact us.

Training

I have recently purchased some OSKA Series5 mattresses, but my staff need to be trained on when and how to use them. Is this something you offer?

Of course! We are happy to arrange training with your team whether it be face to face or via a video. Whatever works best for you. Contact us about Training.

Can you provide training on your pressure care mattresses as our staff don’t know how to set them up?

Yes. We have training videos on most of our mattresses which we can send to you for you to show to your staff. If you require additional training or support, please contact us on 02394 318318 or contact us.

What pressure care Training packages do you offer?

Delivered by our Tissue Viability Nurses and CQC Specialist Advisors, these training packages will always reflect the most current information and practices. Visit our Training page to see more.

  • Basic Daily Skin Inspections
  • Pressure Ulcer Prevention
  • Pressure Care Prevention and Treatment
  • Root Cause Analysis (RCA) Training
  • The aSSKINg Bundle
  • Pressure Care Audit
  • Pressure Care Consultancy
  • Bespoke Training